Level 2 Pharmacy Services Assistants will gain hands-on experience in a retail environment, learning to assist in dispensing prescription medicines and ordering pharmaceutical stock. They will also develop key skills in customer service, including advising on over-the-counter medications and assisting with minor ailments.
Qualifications Required
To enrol on this course, English and Maths requirements differ depending on the learner’s age:
For learners aged 16–18: It is mandatory to either already hold, or be able to work towards and achieve, the required English and Maths qualifications as part of the apprenticeship. These must be completed prior to gateway.
For learners aged 19 and over: It is recommended that applicants hold GCSE English and Maths at Grade C/4 or above (or an equivalent qualification). If evidence of prior achievement is not available at enrolment, learners may choose to complete these subjects separately through Skills4, with full funding and support provided.
While English and Maths are optional for adult learners to enrol on this apprenticeship, completing them is strongly advised, particularly for those intending to progress to a higher-level qualification in the future.
Personal Qualities
Be able to demonstrate a high level of professionalism and integrity, consistently acting with honesty and respect. The ability to work effectively as part of a team is also a key strength, as Pharmacy Services Assistants need to collaborate well with colleagues to achieve shared goals.
Skills Required
Exceptional communication skills are paramount for maintaining patient safety and satisfaction. This involves actively listening to customer inquiries, concerns, and medication histories to capture critical information accurately. Pharmacy Assistants must provide empathy and discretion, particularly when addressing sensitive health issues or managing patient frustration. Furthermore, they need to translate complex medical instructions into clear, simple language for patients and ensure professional, precise communication with pharmacists and external healthcare providers.
Training to be Provided
Level 2 Pharmacy Services Assistant, and Functional Skills if required.
Future Prospects
After finishing a Level 2 Pharmacy Services Assistant Apprenticeship, learners could:
Undertake a Pharmacy Technician Apprenticeship
Do another apprenticeship, progress to Level 3
Have a career in the wider healthcare sector
Undertake further training to become a Pharmacy Technician
Lead a team responsible for the receipt and delivery of medicines in a hospital or an aseptic unit to help prepare cancer drugs
Become healthy living champions working in a community pharmacy
Explore wider healthcare opportunities at higher levels
Band 2
Band 2 staff include pharmacy assistants, receptionists, phlebotomists, administrative staff, domestic staff and catering staff.
Band 3
Band 3 staff includes clinical support workers, therapy assistants, pharmacy assistants, administrative workers and clerical staff
Accuracy Checking Dispensers